{"id":15,"date":"2023-03-01T12:20:42","date_gmt":"2023-03-01T12:20:42","guid":{"rendered":"https:\/\/tasteology.pt\/?page_id=15"},"modified":"2026-05-29T10:28:03","modified_gmt":"2026-05-29T10:28:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tasteology.pt\/en\/refund_returns\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. Object and Scope<\/h3>\n

These Terms and Conditions govern the sale of products and services from Tasteology \u2013 creative studio, LLC.<\/b>, carried out through:<\/p>\n

    \n
  • \n

    Official website www.tasteology.pt<\/b>;<\/p>\n<\/li>\n

  • \n

    From the event websites managed by Tasteology (e.g. lisboncoffeeweek.pt<\/b>, portocoffeeweek.pt<\/b>);<\/p>\n<\/li>\n

  • \n

    From associated external ticketing platforms (unless specific conditions imposed by those entities);<\/p>\n<\/li>\n

  • \n

    The in-person sales<\/b> at events, trade shows, or at our headquarters.<\/p>\n<\/li>\n<\/ul>\n

    2. Prices and Payments<\/h3>\n
      \n
    • \n

      Prices:<\/b> All listed prices include VAT at the current legal rate.<\/p>\n<\/li>\n

    • \n

      Payment Methods<\/b> We accept payments via Stripe<\/b> (credit card), PayPal<\/b>, Ifthenpay<\/b> (Multibanco\/MBWay) or bank transfer. In the case of direct payments via MBWay or transfer, the order will only be processed after receiving proof of payment or confirmation of funds received.<\/p>\n<\/li>\n<\/ul>\n

      3. Shipping and Postage<\/h3>\n
        \n
      • \n

        Shipping Cost:<\/b> The base shipping cost for mainland Portugal is \u20ac5.50 (VAT included), subject to change by the shipping carriers.<\/p>\n<\/li>\n

      • \n

        Free Shipping<\/b> We offer shipping to mainland Portugal for purchases over \u20ac200.<\/p>\n<\/li>\n

      • \n

        Delivery:<\/b> The customer is responsible for ensuring that their delivery details are correct. If you choose a Pick-up Point, your identification details will be shared with the local partner solely for the purpose of delivery verification.<\/p>\n<\/li>\n<\/ul>\n

        3.1. Impossibility of Delivery and Buyer Negligence<\/h4>\n

        The accuracy of the delivery data is the sole responsibility of the User. If delivery cannot be completed due to an error in the address, absence of a mailbox, or failure to collect at a pickup point within the stipulated period:<\/p>\n

          \n
        1. \n
            \n
          1. \n

            Attempt to Contact:<\/b> A Tasteology will endeavor to contact the customer via email to rectify the data.<\/p>\n<\/li>\n

          2. \n

            Resolution Deadline<\/b> If, after 10 consecutive days from the first contact attempt, the customer does not respond or provide correct data, Tasteology reserves the right to:<\/p>\n

              \n
            • \n

              Cancel the order<\/b>, not guaranteeing the reservation or availability of stock for the product in question for future requests.<\/p>\n<\/li>\n

            • \n

              Resell the article<\/b> in the case of equipment or accessories.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

            • \n

              Perishables (Coffee):<\/b> In the case of coffee (whole bean or ground), as it is a food product with guaranteed freshness, the impossibility of delivery due to customer fault does not grant the right to a refund, as the product may deteriorate or lose its commercial value during the retention period.<\/p>\n<\/li>\n

            • \n

              Forwarding:<\/b> Any new shipping attempt after the goods are returned to our headquarters will be considered a new provision of service, with the transportation costs being entirely the responsibility of the customer, regardless of the original order value.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

              4. Right of Free Resolution and Returns<\/h3>\n

              In accordance with DL No. 24\/2014, we distinguish the following return conditions:<\/p>\n

              A. Non-Perishable Goods (Equipment and Accessories)<\/b><\/h4>\n
                \n
              • \n

                The consumer has the right to return the product within 14 consecutive days after receipt.<\/p>\n<\/li>\n

              • \n

                Conditions:<\/b> The product must be in new condition, in its original intact packaging, with all manuals and accessories.<\/p>\n<\/li>\n

              • \n

                Return Costs:<\/b> The transportation of the product to our headquarters is entirely the responsibility and expense of the customer.<\/p>\n<\/li>\n

              • \n

                Exchanges<\/b> Exchanges for another item are permitted upon payment of the difference in value (if applicable) and new shipping costs.<\/p>\n<\/li>\n<\/ul>\n

                B. Coffee and Food Products (Perishable\/Sealed Goods)<\/b><\/h4>\n
                  \n
                • \n

                  For health and hygiene reasons, we do not accept returns or exchanges of opened or unsealed coffee packaging. The right of withdrawal ends as soon as the packaging is opened.<\/p>\n<\/li>\n<\/ul>\n

                  5. Services and Events (Fixed Date)<\/h3>\n

                  Activities with a specific execution date or period (Article 17 of Decree-Law 24\/2014):<\/p>\n

                    \n
                  • \n

                    Team Building and Catering<\/b> Require award of 30% of the total amount<\/strong>, which is non-refundable. Cancellations made less than 5 business days before the date will result in a charge of 100% of the amount. Postponements allow the 30% deposit to be held for rescheduling for up to 6 months; if notice is given less than 5 business days in advance, the full amount is due.<\/p>\n<\/li>\n

                  • \n

                    Workshops and Championships<\/b> The refund will only occur if Tasteology can resell the spot to another participant.<\/p>\n<\/li>\n

                  • \n

                    Coffee Market<\/b> Ticket purchases are final and non-refundable.<\/p>\n<\/li>\n<\/ul>\n

                    6. Coffee Subscriptions<\/h3>\n
                      \n
                    • \n

                      The customer can suspend the subscription or change delivery details in their account.<\/p>\n<\/li>\n

                    • \n

                      For permanent cancellation, the customer must suspend the subscription or contact us via coffee@tasteology.pt up to 5 days before the next charge. Payments already processed will not be refunded.<\/p>\n<\/li>\n<\/ul>\n

                      7. Warranty<\/h3>\n
                        \n
                      • \n

                        End Consumer (B2C):<\/b> 3 years against manufacturing defects.<\/p>\n<\/li>\n

                      • \n

                        Professional\/Business (B2B):<\/b> 1 year under the Civil Code.<\/p>\n<\/li>\n

                      • \n

                        The warranty excludes damage due to improper use, lack of cleaning, or lime scale build-up.<\/p>\n<\/li>\n<\/ul>\n

                        8. Dispute Resolution<\/h3>\n

                        In case of a dispute, consumers can turn to CICAP \u2013 Consumer Information and Arbitration Centre of Porto. We have an Electronic Complaints Book.<\/p>\n

                        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                        1. Objeto e \u00c2mbito de Aplica\u00e7\u00e3o Os presentes Termos e Condi\u00e7\u00f5es regulam a venda de produtos e servi\u00e7os da Tasteology \u2013 creative studio, lda., realizados atrav\u00e9s: Do website oficial www.tasteology.pt; De websites de eventos sob gest\u00e3o da Tasteology (ex: lisboncoffeeweek.pt, portocoffeeweek.pt); De plataformas de bilheteira externas associadas (salvo condi\u00e7\u00f5es espec\u00edficas impostas por essas entidades); De […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":23,"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":9084,"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/pages\/15\/revisions\/9084"}],"wp:attachment":[{"href":"https:\/\/tasteology.pt\/en\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}