Tasteology - creative studio, Lda. is committed to maintaining the trust of the users of our website and services.

These general conditions of sale are agreed between Tasteology - creative studio, Lda., with head office at Rua Duque de Loulé 22, 4ºDrt, 4000-324 Porto, tax identification number 517111420 and contact +351 916419826, hereinafter referred to as "Tasteology" and the persons wishing to make purchases through the website www.tasteology.pt hereinafter referred to as "User".

The parties agree that purchases made through the website www.tasteology.pt shall be governed exclusively by this contract to the exclusion of any conditions previously available on the website.

Order

Orders to Tasteology can be placed through our website www.tasteology.pt or any social network through which Tasteology sells.

Tasteology will honor orders received only up to the limit of available stocks. If a product is not available, Tasteology undertakes to inform the user as soon as possible.

By completing the order information, the user is responsible for the data entered, which will also be used to issue the invoice.

The data on the invoice is the sole responsibility of the user. Once an invoice has been issued, it cannot be reissued with changes.

The final confirmation of the order by the user is equivalent to full and complete acceptance of the prices and description of the products and services available for sale, as well as Tasteology's Terms and Conditions and Privacy Policy.

Orders are valid for one (1) day until payment is made. Payments received after the fifth day of each month are subject to confirmation of the delivery date. If payment for an order is not received by our services within this period, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.

Prices

The prices shown on the website are in Euros, including taxes and duties, taking into account the VAT in force on the date of payment of the order.

If there is an increase in the price of any product, the user will be informed immediately and can choose to receive their order (paying the difference) or cancel it.

Delivery

The products ordered will be delivered to the address indicated by the user, and the shipping costs will be partially borne by the user.

It is up to the user to check the quantity and condition of the goods on delivery.

In the event that the user detects damage or missing items, they must notify Tasteology and lodge a complaint within 2 days of delivery. In such circumstances, Tasteology will provide you with identical replacement goods.

The subscription will be sent out between the 8th and 16th of each month.

All other orders will be delivered within 10 working days of order confirmation.

Shipping costs are added to the order. Shipping costs are calculated according to the weight of the items purchased and the delivery location.

Cancellation and return

The cancellation or return process is handled on a case-by-case basis by Tasteology.

The cancellation request must be sent in writing to the contact e-mail address coffee@tasteology.pt up to 1 day after the first delivery of the order to the customer or a third party indicated by the customer, other than the carrier, or 10 days before the next renewal, after the 3-month loyalty period.

The return request must be sent in writing to the contact e-mail address coffee@tasteology.pt no later than 5 days after the delivery of the order to the person or third parties indicated by them, other than the carrier, and the instructions for returning the goods will be answered and defined by Tasteology, by the same means of communication.

The user must bear the direct costs of returning the goods.

Returned products must be in saleable condition, i.e. in the same condition in which they arrived, without any anomalies or damage, and in their original packaging. We may withhold reimbursement until we have received the returned goods and checked their condition.

Tasteology undertakes to reimburse the User within a maximum of 5 days of receipt and verification of the condition of the goods.

Whenever possible, refunds should be made by the same means of payment, but if this is not possible, the user must provide proof of payment and proof of account or card ownership in order for the refund to be made by Bank Transfer.

If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the conditions for settlement will be indicated by Tasteology.

In the case of the purchase of the subscription service, the user has the right to freely withdraw from this contract within 14 calendar days, without having to give any reason. The period for exercising the right of withdrawal expires 14 calendar days after the day on which you or a third party other than the carrier receives the goods.

In order to exercise your right of withdrawal, you must notify us by letter to the address at the bottom of this page or by e-mail to coffee@tasteology.pt its decision to terminate this contract by means of an unequivocal statement before the expiry of the termination period.

In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive standard shipping method offered by us), without undue delay and in any event no later than 5 days from the date on which we are informed of your decision to terminate this contract.

After the indicated deadlines, Tasteology reserves the right not to return or exchange goods.

Items cannot be returned or exchanged:

• Gift cards
• Digital products
• Subscription boxes after delivery.

Do you need help?

Contact us at coffee@tasteology.pt.