These Terms and Conditions govern the sale of products and services from Tasteology – creative studio, LLC., carried out through:
Official website www.tasteology.pt;
From the event websites managed by Tasteology (e.g. lisboncoffeeweek.pt, portocoffeeweek.pt);
From associated external ticketing platforms (unless specific conditions imposed by those entities);
The in-person sales at events, trade shows, or at our headquarters.
Prices: All listed prices include VAT at the current legal rate.
Payment Methods We accept payments via Stripe (credit card), PayPal, Ifthenpay (Multibanco/MBWay) or bank transfer. In the case of direct payments via MBWay or transfer, the order will only be processed after receiving proof of payment or confirmation of funds received.
Shipping Cost: The base shipping cost for mainland Portugal is €5.50 (VAT included), subject to change by the shipping carriers.
Free Shipping We offer shipping to mainland Portugal for purchases over €200.
Delivery: The customer is responsible for ensuring that their delivery details are correct. If you choose a Pick-up Point, your identification details will be shared with the local partner solely for the purpose of delivery verification.
The accuracy of the delivery data is the sole responsibility of the User. If delivery cannot be completed due to an error in the address, absence of a mailbox, or failure to collect at a pickup point within the stipulated period:
Attempt to Contact: A Tasteology will endeavor to contact the customer via email to rectify the data.
Resolution Deadline If, after 10 consecutive days from the first contact attempt, the customer does not respond or provide correct data, Tasteology reserves the right to:
Cancel the order, not guaranteeing the reservation or availability of stock for the product in question for future requests.
Resell the article in the case of equipment or accessories.
Perishables (Coffee): In the case of coffee (whole bean or ground), as it is a food product with guaranteed freshness, the impossibility of delivery due to customer fault does not grant the right to a refund, as the product may deteriorate or lose its commercial value during the retention period.
Forwarding: Any new shipping attempt after the goods are returned to our headquarters will be considered a new provision of service, with the transportation costs being entirely the responsibility of the customer, regardless of the original order value.
In accordance with DL No. 24/2014, we distinguish the following return conditions:
The consumer has the right to return the product within 14 consecutive days after receipt.
Conditions: The product must be in new condition, in its original intact packaging, with all manuals and accessories.
Return Costs: The transportation of the product to our headquarters is entirely the responsibility and expense of the customer.
Exchanges Exchanges for another item are permitted upon payment of the difference in value (if applicable) and new shipping costs.
For health and hygiene reasons, we do not accept returns or exchanges of opened or unsealed coffee packaging. The right of withdrawal ends as soon as the packaging is opened.
Activities with a specific execution date or period (Article 17 of Decree-Law 24/2014):
Team Building and Catering Require award of 30% of the total amount, which is non-refundable. Cancellations made less than 5 business days before the date will result in a charge of 100% of the amount. Postponements allow the 30% deposit to be held for rescheduling for up to 6 months; if notice is given less than 5 business days in advance, the full amount is due.
Workshops and Championships The refund will only occur if Tasteology can resell the spot to another participant.
Coffee Market Ticket purchases are final and non-refundable.
The customer can suspend the subscription or change delivery details in their account.
For permanent cancellation, the customer must suspend the subscription or contact us via coffee@tasteology.pt up to 5 days before the next charge. Payments already processed will not be refunded.
End Consumer (B2C): 3 years against manufacturing defects.
Professional/Business (B2B): 1 year under the Civil Code.
The warranty excludes damage due to improper use, lack of cleaning, or lime scale build-up.
In case of a dispute, consumers can turn to CICAP – Consumer Information and Arbitration Centre of Porto. We have an Electronic Complaints Book.
